Terms of service

Terms of Service

Last updated: 07/16/26

By accessing this website or placing an order with Velora, you agree to the following terms. Please read them carefully before using our services.

1. About Us

Velora is a beauty retailer offering curated products for sale online. Throughout these terms, "we," "us," and "our" refer to Velora; "you" refers to the customer or user of this website.

2. Use of Our Website

This website is to be used lawfully and responsibly. You must not attempt unauthorised access, introduce harmful code, or engage in any activity that could compromise the security or functionality of the site. We reserve the right to restrict access for anyone found in breach of these terms.

3. Products and Pricing

Product descriptions, images, and pricing are presented as accurately as possible at the time of publishing. However, we reserve the right to correct errors, update pricing, or discontinue products at any time without prior notice. Colours and finishes may appear slightly different depending on individual screen settings.

4. Orders and Payment

Placing an order confirms that all details provided are accurate and complete. We reserve the right to decline or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. Full payment must be received before an order is dispatched.

5. Shipping and Delivery

Delivery timeframes provided at checkout are estimates only and are not guaranteed. We are not liable for delays caused by couriers, customs processing, or other circumstances beyond our reasonable control. Risk of loss or damage passes to the customer upon delivery.

6. Returns and Refunds

Returns and refunds are subject to our separate Returns Policy. For hygiene reasons, certain beauty products cannot be accepted for return once opened or used, except where required by law.

7. Intellectual Property

All content on this website, including but not limited to text, images, logos, and design elements, is the property of Velora and is protected by applicable intellectual property laws. Reproduction or use without written permission is prohibited.

8. Limitation of Liability

To the fullest extent permitted by law, Velora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Nothing in these terms excludes liability that cannot be excluded under applicable law. These terms are governed by the laws of England and Wales.

9. Changes to These Terms

We may update these terms from time to time to reflect changes in our practices or for legal reasons. Continued use of this website following any changes constitutes acceptance of the revised terms.